He currently serves as Executive Vice President at HCLTech, where he leads the global
SaaS, Enterprise Platforms, and Edge Services portfolio with full P&L responsibility across
CRM, HCM, Supply Chain, Commerce, digital process orchestration and management, etc. and
that includes Agentic AI–driven transformations therein.

Across his career, Sadagopan has pioneered multiple industry-leading practices, driven
sustained growth across global businesses, and helped Global 2000 enterprises redesign
operating models at scale. His work spans North America, Europe, Asia Pacific, Latin America,
and emerging markets, where he has launched new regions, built global centers of excellence,
and advised boards and executive teams on technology-led growth.

A recognized industry leader, he maintains deep relationships across the enterprise-software
ecosystem, leading LLM model providers, and analyst communities, and serves on multiple
technology advisory boards.  He serves on the Forbes Technology Council and, over the past
decade, has participated in several World Economic Forum working groups focused on digital
technologies.
 
In his book, Agentic Advantage, he draws on his experience leading high-performance teams and
managing multi-million-dollar revenue streams to offer leaders a definitive playbook for building
the autonomous enterprise. This book reflects his conviction that autonomy must be
intentionally designed, governed, and measured — not merely deployed.

M.R. Rangaswami: We have spent the last two years talking about Generative AI productivity, but your book focuses on “Agentic Advantage.” Why is this distinction the single most important pivot for a CEO to make in 2026?

Sadagopan Singam: The industry is currently moving past “pilot fatigue”. Most organizations have used GenAI as a “voice” to summarize or draft content, which provides incremental efficiency but doesn’t fundamentally change the P&L. In Agentic Advantage, I argue that the real breakthrough occurs when AI moves from conversation to autonomous action.

If GenAI is the voice, Agentic AI is the “hands” of the enterprise. We are transitioning to a world where autonomous agents orchestrate entire value chains—from real-time supply chain adjustments to automated financial reconciliation. For a CEO, this is the difference between minor time savings and achieving the 20%+ revenue growth and margin improvements we are seeing in market leaders today.

M.R.: You manage  multiple hundred millions plus global portfolio across the world’s largest enterprise platforms. What is the “Silent Risk” that boards are missing when they scale these autonomous systems?

Sadagopan: The silent risk is the “Orchestration Gap”. Most enterprises are building AI in functional silos, but when autonomous agents operate within your SAP, Salesforce, and ServiceNow ecosystems simultaneously, they eventually collide. Without a unified “Agentic Governance” framework, you risk a digital “butterfly effect,” where an automated decision in the supply chain creates a catastrophic conflict in your CRM or HCM systems.

My book provides the blueprint for “Strategic Excellence”. Working with several marque customers, and with highly innovative entetprise platforms focussed on digital innovation, I’ve seen that getting it right requires agents that are not just autonomous, but fully aligned with your global P&L goals and compliance standards.

M.R.: You’ve lived and worked across three continents and led teams that achieved global leader recognition. How does “Agentic Advantage” change the way we think about global talent and the future of high-performance teams?

Sadagopan: We are entering the age of the “Hybrid Workforce,” but the metric for success is shifting. High performance will no longer be measured by the size of your team, but by “Agentic Density”—the ratio of human strategic oversight to autonomous execution.

As a global citizen who has built high-performance teams across North America, Europe, and APAC, I’ve seen that the most successful leaders of the future won’t be those who simply deploy AI, but those who orchestrate it. Agentic Advantage is about shifting the human role from “doing” to “directing”. We are building culturally diverse teams where humans focus on strategic “why” and “should,” while the agentic layer handles the “how” and “when” at an enterprise scale.